Monitoring & Maintenance

“Success is often not about doing more, but about doing what matters—right now.
– Author Unknown

COVERING THE BASICS


Business development strategy planning. Data analysis, cooperation of company departments. Scheduling a financial or economic strategy to develop the company. Tiny characters. Flat illustration
Business development strategy planning. Data analysis, cooperation of company departments. Scheduling a financial or economic strategy to develop the company. Tiny characters. Flat illustration

Client Dashboard
Our online portal where you can submit tickets, access historical tickets, review quotes, and manage billing.

Credential Manager
We securely document credentials and license information required to administer your IT.

Asset Inventory
View asset details, run aging reports, or forecast your upcoming IT equipment budget within the Client Dashboard.

Device Monitoring
Monitoring for hardware and software issues with Covered Computers and Servers.

Endpoint Security
All of our plans include endpoint security as it should always be included in any good security strategy.

Discount Program
Out-of-Scope Services and Project Work are eligible for a Discount on labor.

MONITORING & MAINTENANCE FEATURES

Software Maintenance
We manage updates and patches for supported operating systems and common third-party applications, ensuring timely deployment of critical fixes to maintain stability, security, and compatibility. Excludes paid software.

Cloud Service Management
We manage your Microsoft 365 or Google Workspace tenant, including user accounts, licenses, permissions, and security settings to ensure a secure and streamlined cloud environment.

Automated Remediations
Our automation platform continuously monitors for common issues and applies scripted remediations to Covered Devices. This ensures fast resolution of known problems and helps maintain system performance without requiring user intervention.

Operating System Patching
We manage and deploy security and stability updates for supported operating systems on Covered Devices, ensuring critical patches are applied in a timely and controlled manner to reduce risk and maintain performance.

Network Monitoring
We continuously monitor critical network infrastructure for availability, performance, and fault conditions, enabling early detection of issues affecting connectivity, uptime, or system reliability.

Compliance Assistance
We assist with completing Cyber Liability Insurance, PCI-DSS, and HIPAA compliance questionnaires. We also support the execution of network vulnerability scans required for insurance or regulatory compliance purposes.



Step 1

CONSULT
Let’s talk about your current IT situation and what needs to change, improve, or stay the same.

Step 2

ASSESS
We’ll assess your existing IT landscape from the hardware and software to the network, exploring your environment.

Step 3

DOCUMENT
Our team will take detailed notes on our findings and merge any provided documentation into our KB.

Step 4

DEPLOY
We will push our monitoring software to your computers and servers, and enable any additionally subscribed services.

Step 5

SECURE
Once deployment has completed, we will begin to roll out or take over management of Endpoint Security and any subscribed security services.

Step 6

MONITOR
Our systems will begin to analyze your environment and report back any issues that may be of concern.

Finished

MONITOR & MAINTAIN
We then begin to monitor and maintain, your systems, ensuring your IT environment is protected and performant.

Looking for Something More Inclusive?
Reviews
4.9 Over 45 Reviews
google
We at J & A Electric, Inc. have had an excellent experience with SR Technologies. We have been their clients since 2021, and they have consistently provided outstanding service.

Their customer support for all of our electronic devices has been exceptional. They are prompt in responding to our requests and always available in a timely manner when we need assistance. Their team is knowledgeable, responsible, and truly dedicated to their clients.

We highly recommend SR Technologies.
google
Great experience working with Chris and Oscar!! They are timely, professional, polite and know their stuff when it comes to tech. So grateful for guys like them to understand technology, and can assist when we are in need. Everyone that we’ve interacted with on the phone, via email and in person have been outstanding. Highly recommend SR Technology.
They helped retrieve files that were lost when we did a laptop upgrade. They’ve helped with our cameras around our building. They will be installing another camera to our building soon. They have also assisted with company email set up.
google
When you are a business owner with a team and packed schedule and all of a sudden your calendars are not communicating…. OH NO! Have no fear, SR Tech was quick to trouble shoot and send out an expert to get us back up and running. So much knowledge for problems big and small!

Thank you!
google
The best experience you can ask for if you’re in trouble and need help Call these guys
google
Kaela and Chris are extremely attentive and responsive with all our technology needs! Our business has thrived having their support, and I feel like they’ve achieved more for us in the past 3 months, than our previous services did in 2 years. Tech is definitely not my or my husband’s strength, and it’s wonderful to be able to rely on their extensive services.
google
Incredibly great to work with! Thank you!

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